FAQs
Where are you located?
CFC Mall, The 5th Settlement - New Cairo.
Map: https://maps.app.goo.gl/22XDDTikXQimt44b8
Map: https://maps.app.goo.gl/22XDDTikXQimt44b8
Are children allowed in the cinema?
Children are welcome at Galaxy Cinemas throughout the day.
Please note that starting from 9 PM, children under the age of 4 are not permitted. Additionally,
the Premiere theater does not admit children under 12 at any time during the day.
Do you have parking?
CFC Mall offers its guests free outdoor parking areas. We have a parking lot located right behind
the cinema for easier access
What is the minimum age required to purchase a ticket?
All children above 4 years of age are required to purchase a ticket.
Do you have a kid's area in the cinema?
Currently, there is no designated kids' area at Galaxy Cinemas
Are subtitles available?
Subtitles are available only for English-language films; there are no English subtitles provided for
Arabic movies.
Is it permitted to bring your own food at Galaxy Cinemas?
Food from outside the cinema is not allowed.
What is your refund and exchange policy?
It is against cinema policies to exchange or refund tickets. All reservations are final as per the
terms and conditions that pop up on the screen when you make the reservation.
How can I purchase a ticket?
Customers can purchase tickets online through our website or directly at the box office inside
Galaxy Cinemas. We also offer the option of booking your tickets through the self-ticketing
machine located in our facility.
What happens if I buy tickets for someone else? Can they pick up the tickets if I’m not there?
Yes, the person for whom you bought the ticket can use the printed or email confirmation as a
ticket.
What are your operating hours?
Our theaters open 30 minutes prior to the first showtime (10:00am) and closes 30 minutes after
the last showtime (12:00am).
Do you have a lost and found?
We are not responsible for any lost or forgotten items. Lost items are given to local authorities
as per legal requirements.
When are movie showtimes updated?
Showtimes are shared no later than every Wednesday of each week based on availability and
are subject to change.
Do I have to purchase 3D glasses for 3D movies?
Yes, 3D glasses are for extra fees and can be purchased at Galaxy Cinemas’ box office or ticket
counter.
How many tickets can I book online?
Customers can only book a maximum of 10 tickets at a time.
How can I book a cinema hall for a private event?
Please email our marketing department with details about the event scale of production or size
of group.
What is the minimum age for entry?
The minimum age for entry varies depending on the rating of the movie. We recommend
checking the movie's rating on our website before booking your ticket.
It is important to note that it is illegal for minors to enter restricted (R-rated) movies, even when
accompanied by parents. Identification may be requested to verify age.
What are the different types of movie ratings?
G - General Exhibition
General audiences, suitable for all ages
General audiences, suitable for all ages
PG - Parental Guidance
Some materials may not be suitable for children. Parents are urged to provide guidance as it may contain content unsuitable for young children.
Some materials may not be suitable for children. Parents are urged to provide guidance as it may contain content unsuitable for young children.
12+
No admission for individuals under 12 years of age.
No admission for individuals under 12 years of age.
16+
No admission for individuals under 16 years of age.
No admission for individuals under 16 years of age.
18+
No admission for individuals under 18 years of age.
No admission for individuals under 18 years of age.
18TC
Restricted to viewers aged 18+ until confirmed by the Ministry of Culture. Entry is subject to the final confirmed rating's age restriction. Customers may book before confirmation at their own discretion.
Restricted to viewers aged 18+ until confirmed by the Ministry of Culture. Entry is subject to the final confirmed rating's age restriction. Customers may book before confirmation at their own discretion.
NR (Not Rated)
Films that have not been submitted for rating or are uncut versions of submitted films are often labeled as Not Rated (NR) or Unrated (UR). Unrated films may contain content that differs from the theatrical release and may not be suitable for minors.
Films that have not been submitted for rating or are uncut versions of submitted films are often labeled as Not Rated (NR) or Unrated (UR). Unrated films may contain content that differs from the theatrical release and may not be suitable for minors.
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